Refunds and cancellation

You have nothing to refund. A homeowner never pays for CasaBinder, on any path, ever. There is no card on file, no subscription and no charge to cancel. If you believe you have been charged for CasaBinder as a homeowner, write to us at the address at the foot of this page and we will look into it the same day.

An agent buys a binder for one client, at one closing, once. Whether it can be refunded depends on a single thing: whether the invitation has been sent to your client.

• Before you send the invitation: a full refund, for any reason or none. Write to us and we will process it. Nothing has reached your client and nothing has been delivered.
• After you send the invitation: the purchase is not refundable. Your client has been given a binder that is theirs for as long as they own their home, and we cannot take it back from somebody who did not buy it and never paid us anything.

We chose this line because the product has a real moment of delivery rather than an arbitrary window. Sending the invitation is that moment.

There is nothing recurring to cancel. A CasaBinder purchase is a single payment for a single closing. It does not renew, and there is no subscription, plan or membership attached to it.

If you have paid for a closing and no longer want to send it, tell us before you send the invitation and we will refund it.

If you were charged twice, charged the wrong amount, or paid and did not receive what you paid for, that is not a refund request and you should not have to argue for it. Write to us and we will put it right.

A duplicate payment for the same closing is refunded automatically by our system without you having to ask. If you see two charges and only one refund, tell us.

Email support@casabinder.com from the address you bought with, and tell us which closing. We will reply.

Payments are processed by Dodo Payments, who are the merchant of record and the seller named on your receipt. You can also raise a refund with them directly using the support link on that receipt. Either route reaches the same outcome; writing to us is usually faster.

We action refund requests within two business days. Once processed, the money returns by the same method you paid with, and how quickly it appears is set by your bank or card issuer rather than by us. Five to ten business days is typical.